Question 1

Why should I order from Kasaai?

Accepted Answer

Convenience — easy shopping experience, anytime of day or night
Shop Better— better quality products offered at a reasonalbe price
Shop Halal — all products are 100% Zabihah Halal
Delivered to your door

Question 2

Is the meat you sell zabihah halal?

Accepted Answer

All of our products are 100% Zabihah Halal. They are sourced from zabihah halal meat distributors and our meat is hand slaughtered.

Question 3

What does zabihah halal mean?

Accepted Answer

Zabihah is the way that defines how the animals must be slaughtered in a humane way. Halal is considered legitimate and lawful as per the Islamic beliefs, and is believed to be largely a humane method of animal slaughter.

Question 4

How can I pay for my order?

Accepted Answer

Simply follow our checkout process to order.
1) We accept all major credits cards: Discover, VISA, MasterCard, American Express
2) Debit Card
3) PayPal

Question 5

What are your delivery fees?

Accepted Answer

In Illinois:
 
Minimum Order Size: $100.00
 
Orders over $100: $0 delivery fee
 
Orders less than $100: Delivery calculated based on order weight 
 
Rest of United States: 
 
Our shipping price is calculated based on quantity of product ordered.
 
Note: While we make every effort to deliver your order within your selected window, unforeseen events such as inclement weather, traffic and other extraordinary incidents may cause your order to be delivered after the window, or require us to reschedule your order. In this event, we will call to the contact phone number we have on record for you with important details on the status of your order. Please follow the instructions in the call so that we may best handle your order.

Question 6

When will my order be delivered?

Accepted Answer

Your order will be delivered to you in 2 to 5 days from when the order was placed.

Question 7

What if I am not home for delivery?

Accepted Answer

We currently do not offer unattended delivery. If for any reason you aren't available for an attended delivery, please email us and we will work with you and deliver at your convenience.

Question 8

Does Kasaai offer pick up services?

Accepted Answer

No, At this time Kasaai does not offer pick up services.

Question 9

How do Kasaai's products stay fresh?

Accepted Answer

Kasaai maintains products at their optimum temperature all the way to a customer’s front door.

Question 10

Does Kasaai provide financial annual reports?

Accepted Answer

No, Kasaai is not publicly traded.

Question 11

What items do you carry?

Accepted Answer

Farm-fresh produce, restaurant-quality meats.
 
Visit www.kasaai.com/shop to learn more about what we offer.

Question 12

Can I trust the quality of Kasaai items?

Accepted Answer

Absolutely! We carry even better quality products than you can find at your local store. Our produce is hand-picked and packed just for you, so it's never picked over.

Question 13

What is Kasaai's return policy?

Accepted Answer

Your complete satisfaction is our number one goal.  If for any reason you are dissatisfied with a product in your order, please contact us and we will be happy to assist you.  You have up to 7 days after delivery to contact us for resolution. Kasaai may require the return of products prior to issuing a credit.

Question 14

How can I find out which products have been recalled?

Accepted Answer

To find out about new product recalls and to search all recall press releases issued by the USDA and the FDA, please consult the following websites. This information is intended to provide notifications to our customers regarding recalls on products that may have been purchased through Kasaai.
 
These links are to regulatory agencies and other popular recall websites that can be searched for additional up-to-date information. These links will provide a more comprehensive list of product recalls and details.
 
foodsafety.govfda.govrecalls.govfsis.usda.gov

Frequently asked questions